Frequently Asked Questions

Q: How can I get tickets?

A: Tickets can be purchased at the ticket desk in the Ice Marquee at Market Square or purchase online by clicking here. You should arrive at the Ice Marquee twenty to thirty minutes prior to your desired skate session to give you time to purchase your tickets and  change into your skates prior to the start of your skate session.

Q: What do I do about skates?

A: Dundalk on Ice ticket prices includes the supply of skates which range in size from junior uk 2 to 6.5 and Senior 7 to 13.5 and you may bring your own skates if you wish but bringing your own skates will not get you a discount!

Q: How long is a skating session?

A: Dundalk On Ice sessions begin on the hour, every hour during opening times and last for 50 minutes.

Q: Can younger children skate?

A: For health and safety reasons only children who are 4 years of age and older are allowed to skate and we do have fun supports to help younger skaters make their way around the rink safely. All children must be accompanied by an adult but they don’t have to skate!

Q: Who does a child ticket cover?

A: A Child ticket covers children up to and including 12 years of age. Please note that all children must be accompanied by an adult but they don’t have to skate!

Q: I’ve booked my tickets but now I can’t go. What can I do?

A: Call to the ticket office in Dundalk On Ice at the Market Square and (subject to availability) we will happily arrange an alternative session for you. Please note that tickets cannot be refunded. 

Q: Can Dundalk on Ice cancel a session?

A: Dundalk on Ice hopes not to have to cancel any sessions but if unforeseen circumstances arise and we do have to cancel a session, eg if there is a technical fault, then we will try and contact people as soon as possible and offer an alternative session. Tickets cannot be refunded in this case. 

Q. Are you insured if I fall and injure myself?

A. Dundalk on Ice is a fully insured event but this is an Ice Rink and there is a strong likelihood that you may fall. Please note that while you skate at your own risk and we cannot be responsible for injuries sustained as a result of ice skating, we will have Ice Marshalls on the ice for every skate session and we will also have fully trained first aiders on site at all times during opening hours.

Q. Do you provide safety equipment?

A. Yes, we have a limited number of helmets and pads available on a first come first served basis and of course you are free to bring your own if you wish.

Q. What clothing should I wear?

A. Not your Sunday best! This is Real Ice so it’s cold and wet!  Therefore we suggest that you wear warm light clothing if possible and do bring a change of socks just in case! Remember, you will be skating on Real Ice so you might also like to wear gloves while you’re skating just in case you have to pick yourself up every now and then!

Q. Is there food available at the venue?

A. Unfortunately we don’t have food available at the ice rink this year but we are surrounded by some really fabulous coffee houses, restaurants and delis if you’d like to treat yourself before or after your session.

Q. Is there an admission fee if I’m not skating?

A. There is no charge for entry to the event but because space is at a premium we like to keep our spectator spaces for parents and guardians who are minding children.

Q. Is there parking at the venue?

A. We don’t have any designated parking per se but there is plenty of on street parking close by.

Q. Can I bring my own skates?

A. Of course… but there is no discount if you bring your own skates!

Q. Is Santa visiting?

A. Santa may make the odd skating appearance, but because he’s so busy at this time of the year he won’t really have time for photographs and also he has asked us to let you know that he won’t be delivering any parcels at the ice rink!